Ecologically Balanced Sustainable Luxury Responsibly Sourced Fine Craftsmanship

Shipping & Returns

Please, note that International shipping also applies to Alaska, Hawaii, and Puerto Rico

We ship internationally to:

Australia
Austria
Belgium
Canada
Denmark
France
Finland
Germany
Italy
Luxembourg
Sweden
Switzerland
The Netherlands
United Kingdom

FREE SHIPPING

Free shipping is valid on all purchases on standard shipments within the continental United States. Free shipping is Not valid for international or expedited shipments.

Please refer to our shipping prices and options at check out

SHIPPING CARRIERS

All U.S. orders are shipped via UPS, FedEx, DHL Ground or Air.

INTERNATIONAL SHIPPING

Important: Your order may be subject to Import duties and taxes.

  • Maison muntu cannot take responsibilities for any additional fees or brokerage that may be charged by customs at the time of delivery. These charges must be paid by the recipient of the parcel.
  • This applies ONLY to international and Canadian orders.
  • Please note that Customs office operates differently in every country. In rare occasions, customs may delay the clearance of your orders. Unfortunately, Maison muntu does not have any type of control or responsibility for customs delays at the country of destination.
  • You can contact your customs office for detailed information about the regulations, amount and percentages.
RETURNS

We will be very unhappy to hear that. But you can definitely send us back any brand new (unused) product within 20 days after receiving your order, for a refund.

  • We strongly recommend you to contact us before returning any  fragile or breakable piece.
  • All labels must be attached, and the original invoice included and note the reason for return. Without this, we will not be able to process your return.
  • Please note that, due to the specific nature of our business and products, we won’t be able to offer free return.
  • We are NOT responsible for lost return packages.
  • INSURANCE IS REQUIRED for all the fragile and breakable pieces when returning, and we recommend you to track your package. You are also welcome to use the shipping method of your choice.
  • You will receive an email notification from Maison muntu when we process your refund. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment.
  • Returned items will be refunded excluding the original cost of shipping.
  • Items purchased as final sale cannot be returned or repaired.
PACKING THE ITEMS FOR RETURN

Please, make sure to pack the items the same way you received them. Remember, these pieces are rare and unique, thus a great care must be taken to avoid any breakage or damage.

  • We advise you to take extra precautions when packing and handling for return.
  • IMPORTANT: Note that, if there is any breakage or damage, we won’t be able to refund you.